5Gringos Deposits and Withdrawals
This entry distinguishes the listed deposit routes from the conditions recorded for cashing out. It also sets out the shared payment options and the separate timing, verification, and fee rules that affect withdrawals.
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The source lists the same 14 payment methods for deposits and withdrawals, but the processing conditions are not identical.
The table identifies every recorded method and its payment category; each method is listed for both deposits and withdrawals. 5Gringos provides the contextual casino reference for this cashier entry.
| Payment method | Category |
|---|---|
| Visa | Card |
| Mastercard | Card |
| Paysafecard | Prepaid |
| Rapid Transfer | Bank transfer |
| Skrill | E-wallet |
| Skrill 1-Tap | E-wallet |
| Neteller | E-wallet |
| MiFinity | E-wallet |
| Bitcoin | Cryptocurrency |
| Ethereum | Cryptocurrency |
| Litecoin | Cryptocurrency |
| Ripple | Cryptocurrency |
| Bitcoin Cash | Cryptocurrency |
| Cardano | Cryptocurrency |
The deposit details recorded here concern when funds appear and the turnover condition applied before withdrawal; no deposit minimum is supplied in the cashier data.
| Condition | Recorded detail |
|---|---|
| Crediting time | The deposit appears in the balance instantly once completed. |
| Turnover before withdrawal | Deposited funds must be wagered 1x. |
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Supported account currencies are EUR, HUF, NOK, PLN, NZD, CAD, USD, CZK, AUD, and CHF.
Withdrawal requests have stated processing hours and a business-day processing window, subject to applicable conditions and completed checks; the listed simultaneous-request limit is separate from that timing.
| Withdrawal condition | Recorded detail |
|---|---|
| Processing hours | 6 AM to 5 PM GMT, Monday to Friday. |
| Processing time | Within 3 business days after the request is made and/or 3 business days after the last withdrawal request was paid out, provided all other conditions are met and checks are completed. |
| Simultaneous requests | Up to 3 withdrawal requests. |
| Withdrawal method | Withdrawal to the same method is required wherever possible. |
| Payment routing | The company may use a different payment system for a withdrawal than the one requested. |
The recorded commission depends on the payment-funding condition: the general charge concerns deposits not wagered at least once, while a separate higher rate applies to balances charged by bank card or bank transfer.
| Condition | Commission recorded |
|---|---|
| Deposited funds have not been wagered at least 1x | 10% of the last deposit amount; winnings may be cancelled. |
| Account balance was charged with a bank card or bank transfer | 15% commission. |
The minimum charges below are recorded by currency for the non-wagered-deposit withdrawal fee; the applicable commission condition remains distinct from the currency minimum.
| Currency | Minimum amount |
|---|---|
| EUR | 0.50 |
| PLN | 2.25 |
| NOK | 5 |
| AUD | 0.75 |
| CAD | 0.75 |
| CHF | 0.55 |
| CZK | 12.5 |
| HUF | 200 |
| NZD | 1 |
| USD | 0.50 |
General refunds are not offered. Exceptional refunds may be considered for technical problems involving the website or payment instruments, and the recorded policy makes such refunds discretionary.
The refund table gives the stated request and processing periods alongside the key limits on eligibility and calculation.
| Refund detail | Recorded condition |
|---|---|
| Request deadline | Within 24 hours of the transaction in question. |
| Processing time | Within 10 business days. |
| Use of funds | No refund can be made after the deposit or associated bonus has been used to place a bet. |
| Credit-card refunds | A refund up to the total amount deposited may be possible. |
| Refund calculation | Bonuses and winnings are deducted before the refund is calculated. |
Verification is required before withdrawal. The following table preserves the recorded submission deadline and both stated review-time descriptions, which refer to receipt of the requested documents.
| Verification detail | Recorded condition |
|---|---|
| Required stage | Verification is required before withdrawal. |
| Submission deadline | Within 30 days after the request. |
| Typical review time | Typically 10 days after a full response. |
| FAQ review time | 24 to 48 hours once all requested documents are received in full. |
Accepted verification materials include the following document types:
- ID document
- Proof of residence
- Proof of ownership of payment methods
- Transaction history
- Source of funds
- Bank or credit or debit card statements
Withdrawal requests may also be delayed for identity, account-balance, source-of-funds, and terms-compliance checks. Customer funds are kept separate from company funds in dedicated client bank accounts.
An account is classified as dormant after 180 days of inactivity, with a monthly fee of EUR 5 recorded for dormant accounts.
